All drivers who drive with Hopp are required to have active and verified Icelandic taxi driver licenses. All drivers receive training and guidance on how best to drive with Hopp.
After a booking is confirmed, a pending charge is made to the selected payment method. If the ride doesn’t happen, the charge is immediately refunded back to the card.
Hopp company accounts can be used to pay for taxi rides. Account managers can make taxis available in the company account settings.
Have a question or need assistance? The best way to contact customer support is directly through the Hopp app. You can also send an email to [email protected]