General

How do I start riding?

Find a Hopp vehicle on the map, unlock it by tapping the "Ride" button, then either scan the QR code or enter the number below the QR code. You can turn on the flashlight of your phone while scanning in case it's dark out.

How much does it cost to ride?

There is a starting fee to unlock the vehicle as well as a fee per minute used. Press on a scooter in the app to see the pricing. It may vary between locations.

Why was I charged before the trip?

When you begin a trip we make a temporary holding charge on the credit card in your Hopp wallet as a pre-authorisation. This isn't an actual charge but ensures you have funds available for the potential cost of the trip.

Once your trip ends, we'll only charge for the actual trip cost and any difference between the pre-authorised amount and the remainder is released back. Please note, It can take up to 7 days for this to reflect on your bank statement.

Can I pause my ride?

Yes, you can just press "stop ride" at the bottom of your screen. A "pause ride" option will appear. The vehicle will be locked and you can leave it until you want to continue your ride.

Pausing your ride costs per minute and may vary depending on the location.

Can I see a picture of where the last user parked?

We do not offer that.

Where are the Terms of Service and the Privacy Policy?

Scooters

Can I rent multiple scooters?

Yes, you can press the "Add another" button after starting a ride to add more.

How fast does the scooter go?

The max speed is 25km per hour, however top speed is also dependant on hill inclination and battery status. Yellow areas on the map are designated slow zones and as such scooters operating within this area are limited to 15km/h.

Can I leave the service area?

No, the e-scooter will stop if you go out of the operating zone.